Frequently Asked Questions

JAMY Business Support is a UK company providing specialist administration, sales and business support for residential and commercial surveying businesses. Founded in 2024 by Jemma Redpath, JAMY helps surveyors manage enquiries, follow up quotes, coordinate bookings, organise diaries, maintain CRM records and communicate with clients.

Our team works as part of your business, helping you spend more time surveying and less time managing the office.

JAMY Business Support Limited was founded in 2024 by Jemma Redpath, who has worked in the surveying industry since 2018.

Before founding JAMY, Jemma grew a surveying firm from a team of 3 to over 60 people. She decided that if she could grow one firm to that extent, she could help other solopreneurs build their own legacy. Inspired by her mother, who launched her own business in her mid-40s, and having seen first-hand how quickly life can change and how a business can secure a family's future, she set up JAMY to help surveyors build that for themselves and their families.

JAMY was built by people from the surveying industry. The JAMY team has a combined 15 years of surveying experience. Our founder has worked in surveying since 2018 and grew a surveying firm from 3 to over 60 people, and multiple team members have backgrounds in large national surveying companies and surveying lead generation businesses.

This gives us practical insight into how the industry connects, from generating an enquiry and converting a quote to coordinating a booking and supporting the client. We tailor that experience to your services, processes, capacity and goals.

JAMY specialises in surveying business support and provides an assigned team led by an Account Manager. We connect enquiry handling, sales follow-ups, bookings and ongoing administration, rather than treating each task in isolation.

Our support is built around your survey types, geographical coverage, pricing, systems and availability, helping the team work towards a shared outcome.

As of October 2026, JAMY has worked with 45 surveying businesses, with 30 currently under our day-to-day management.

Our experience includes helping surveyors start new practices and supporting established surveying firms with ongoing administration, sales and business operations.

Yes. JAMY Business Support won Best Newcomer Small Business at both the 2026 Small Business Awards and the 2026 Surrey Business Awards (Business Awards UK). It also won Professional Services StartUp of the Year at the UK StartUp Awards 2026 (London), where judges said JAMY "has created practical infrastructure for a specialist professional services market", and Best Residential Surveying Support Tool 2026 at the SME News Business Elite Awards.

In 2025, JAMY won Best Surveyor Support Services at the SME News Business Elite Awards. JAMY was also shortlisted in the Altaris 2025 Women in Business Awards and was a finalist for Best Small Business Website at the 2026 Small Business Awards.

No. JAMY's administrative support extends beyond Level 2 and Level 3 residential surveys to other residential and commercial surveying services.

We agree the support around your service offering and working processes, including enquiry handling, appointment coordination, diary management, CRM administration and client communication.

Yes. JAMY supports sole surveyors, smaller practices and businesses with multiple surveyors.

Your support arrangement depends on your monthly workload, team structure and the responsibilities you want us to manage. As your business grows, we can review the support you need.

No. JAMY provides remote business support, so your surveying firm does not need to be based near our office.

We support businesses across England and Wales through agreed communication channels, systems and working processes.

JAMY provides business support for surveyors. Property inspections, technical advice, professional judgements and survey reports remain the responsibility of the appointed surveyor.

Our role is to support the administration, sales and client communication around that professional service.

No. JAMY supports and grows your existing surveying business under your own brand. You keep your business name, identity and client relationships, while our team provides administration, sales and business support aligned with how you work.

As your business grows, our support grows with you. Your brand. Your legacy. Our team.

Yes. JAMY's client communication is aligned with your business brand and agreed processes.

You retain your business identity, pricing and professional standards, while our team helps manage enquiries, bookings and day-to-day communication on your behalf.

Your surveying business is assigned its own three-person JAMY team, led by an Account Manager.

Your Account Manager oversees the team's work, coordinates your support and ensures enquiries, follow-ups, bookings and administration are managed in line with your agreed processes. You have a clear point of contact and a team that gets to know your business.

JAMY organises cover when a team member takes annual leave, with another team member stepping in to help.

This provides continuity within your agreed service, without you having to recruit temporary staff or arrange holiday cover yourself.

Yes. JAMY can support your existing team where additional capacity or specialist support is needed.

This can include enquiry handling, sales follow-ups, administration and agreed overflow or holiday cover. We establish responsibilities so your internal team and JAMY can work together effectively.

Surveying businesses can outsource tasks such as telephone answering, enquiry handling, quote follow-ups, appointment coordination, property access arrangements, diary management, CRM administration and client communication.

JAMY combines these services into an agreed support arrangement tailored to your business and working processes.

Outsourcing quote handling to JAMY means new enquiries are quoted and followed up during the working day, rather than after you finish your inspections and reports.

JAMY's team sends quotes using your agreed prices and templates, follows up with prospective clients and records every enquiry in your CRM. You spend your evenings on reports, or off the clock, instead of catching up on quotes.

Yes. JAMY provides call handling for surveying businesses, helping you stay responsive while you inspect properties or write reports.

Depending on your agreed service, we can handle new enquiries, booking questions, access arrangements and other client calls, referring matters that need your input back to you.

JAMY manages survey leads from first contact to confirmed booking. We contact new enquiries, send and follow up quotes, answer booking questions and record each lead's progress in your CRM.

This covers leads from your website, referrals and lead providers such as reallymoving and Pinlocal, so every enquiry is handled in one consistent process and you can see where each lead stands.

Yes. JAMY provides sales support for surveyors, including contacting prospective clients, following up outstanding quotes, answering booking questions and recording activity in your CRM.

Consistent follow-up helps ensure your enquiries are actively managed. Booking results also depend on lead quality, pricing, competition and surveyor availability.

Yes, outsourced sales support can improve quote conversion by making sure every enquiry gets a fast response and consistent follow-up. JAMY client John, an AssocRICS surveyor, reports that JAMY increased his conversion "4 fold in a short space of time".

Results vary with lead quality, pricing, competition and availability. JAMY's role is to make sure no enquiry is lost through slow responses or missed follow-ups.

Survey quote conversion can be affected by response times, follow-up, pricing, availability, competition and enquiry quality.

JAMY supports the sales process by contacting prospective clients, following up quotes, answering booking questions and maintaining CRM records. This helps you understand what is happening to your enquiries and where opportunities may be lost.

Yes. JAMY agrees a monthly booking target with each client and works your enquiries, quotes and follow-ups towards it. One independent surveyor reports that JAMY hit the agreed monthly booking target consistently from the second month.

Targets are set around your lead volume, pricing, service area and diary capacity, and reviewed as your business grows.

Yes. JAMY can help manage enquiries from lead providers such as reallymoving and Pinlocal, alongside enquiries from your own website, referrals and other sources.

We can contact prospective clients, follow up quotes and update CRM records. The process is agreed around your lead sources, service areas and available capacity.

Yes. JAMY can manage survey enquiry and quote follow-ups using your agreed prices, business brand and booking processes.

You remain in control of your service offering and pricing decisions, while our team handles the agreed sales administration and client communication.

Yes. Diary management is included in every JAMY package. JAMY coordinates survey appointments, communicates with buyers and estate agents, arranges property access and maintains your diary.

We work around your geographical coverage, availability and booking preferences to help keep appointments organised and clients informed.

JAMY works with Survey Booker, the surveying CRM, or can set up a bespoke CRM built around your business. Our team maintains enquiry records, tracks follow-ups and updates booking information.

During onboarding, we review your current software and workflow, then agree the system, access and processes that will work best for you.

Yes. JAMY offers survey report administration, template support and proofreading services.

The support required is agreed around your reporting process and software. Technical findings, professional opinions and final approval remain the responsibility of the surveyor.

JAMY's standard support hours are 9am to 5pm, Monday to Friday. Our team is in the office from 8:30am to 5:30pm, preparing before support hours begin and completing follow-up after they end.

During the busier season, we also offer outbound weekend support to help contact prospective clients and follow up survey enquiries. The weekend support available to your business is agreed with your JAMY team.

Yes. JAMY offers agreed holiday and overflow support for surveying businesses.

This can help maintain enquiry handling, client communication and administration when your usual team is away or additional capacity is needed. Contact us in advance to discuss the responsibilities, systems and cover required.

Choose a virtual assistant or business support provider that understands surveying, not just general admin. Look for these five things:

1. Surveying experience. They should know survey types, lead providers, property access and how quotes turn into bookings.
2. Sales support, not just admin. Quote follow-ups and enquiry conversion have the biggest effect on revenue.
3. Cover and continuity. A team with holiday cover avoids gaps when one person is away.
4. Work under your brand. Your clients should deal with your business name, prices and processes.
5. Clear pricing and terms. Look for packages linked to your job volume and a trial period before a long contract.

JAMY Business Support was founded in 2024 by Jemma Redpath, who has worked in surveying since 2018. JAMY provides each client with an assigned three-person team, works under your brand, and starts with a three-month trial.

Yes. JAMY supports surveyors setting up an independent practice as well as established firms.

Support can include branding, websites, business documentation, enquiry handling, sales administration, CRM setup and diary management. We help you establish the business support you need without having to build an entire office team yourself.

Growing a surveying business means managing more enquiries, quotes, bookings and client communication.

JAMY provides outsourced administration and sales support so this additional work does not all fall on the surveyor. Your assigned team supports the day-to-day processes around your surveys, helping you build capacity while maintaining an organised client experience.

Yes. JAMY offers marketing support for surveying businesses, including branding, logos, websites and video content.

We can support surveyors launching a new practice or established firms developing their existing brand. Marketing services can be discussed alongside your administration and sales requirements.

Yes. JAMY offers recruitment support for surveying businesses and candidates.

We help businesses identify their requirements and find people suited to the role and working environment. Recruitment can be discussed separately from ongoing administration and business support.

JAMY's monthly administration packages start at £1,100 excluding VAT for the Micro package, covering up to 15 jobs per month. The Growth package, covering 26 to 45 jobs per month, costs £2,100 excluding VAT.

Packages accommodate different monthly job volumes, with bespoke arrangements available for larger businesses. Your total fee depends on your package, team requirements and any applicable additional services or charges.

Contact JAMY for a quote based on your business and current workload.

JAMY offers five monthly packages based on the number of survey jobs secured per month. All prices exclude VAT.

• Micro: Up to 15 jobs per month, £1,100 per month (ex VAT)
• Starter: 16 to 25 jobs per month, £1,500 per month (ex VAT)
• Growth: 26 to 45 jobs per month, £2,100 per month (ex VAT)
• Volume: 46 to 75 jobs per month, £2,800 per month (ex VAT)
• Booster: 76 to 100 jobs per month, £3,500 per month (ex VAT)

Bespoke arrangements are available for businesses securing more than 100 jobs per month.

JAMY charges a one-off onboarding fee of £250 excluding VAT, which includes setting up and tailoring your CRM to your business.

JAMY provides an assigned three-person support team, led by an Account Manager, with a monthly package based on your survey job volume.

Employing an administrator means paying their salary, applicable employer National Insurance and pension contributions, alongside managing recruitment, training and cover. At October 2026 rates, an employee aged 21 or over working 40 hours a week on the National Living Wage costs approximately £2,522 per month in salary, employer NI and minimum pension contributions, before Employment Allowance relief and additional costs.

By comparison, JAMY's Growth package, covering up to 45 jobs per month, costs £2,100 plus VAT, subject to your agreed package and any additional charges.

You also benefit from continuity of support. A five-day-a-week employee is normally entitled to at least 28 days' paid holiday, including any bank holidays counted towards that entitlement. JAMY organises cover when a team member is away, so you do not have to arrange it yourself.

The financial comparison depends on your requirements, applicable employer reliefs and whether you can recover VAT. Figures reviewed April each year.

JAMY starts with a three-month trial, with no obligation to continue beyond the trial period.

This gives you time to experience how our team works with your surveying business before committing to a longer arrangement. Following the trial, ongoing support is provided under an annual agreement.

Contact JAMY to discuss your surveying business, current workload and the support you need.

We review your enquiry sources, systems, diary arrangements and existing processes before agreeing a suitable service. Onboarding establishes how our team will work with you and which responsibilities we will manage.