Virtual assistant or remote team: what surveyors should know before choosing support
Many surveyors start by searching for a virtual assistant. A virtual assistant is usually one person who completes tasks for you, often billed by the hour. A remote team like JAMY Business Support is assigned to your business and works on your enquiries, quotes, bookings and diary throughout the working day, with a booking target to work towards.
Both can help. Which one suits you depends on how much of your business you want covered, and whether you need someone to complete tasks or someone to run the office side of your business.
How JAMY's remote team works
JAMY is not a virtual assistant service. Each surveying business is assigned its own three-person team, led by an Account Manager, who work as part of your business under your name.
- On the clock all day. Your team works 9am to 5pm, Monday to Friday, and is in the office from 8:30am to 5:30pm to prepare before the day starts and follow up after it ends.
- One connected process. The same team handles enquiries, quotes, follow-ups, bookings, property access, diary management and CRM records, so nothing falls between people.
- Targets, not timesheets. We agree a monthly booking target with you and work your leads towards it. You are paying for outcomes across the month, not hours logged.
- Cover built in. When a team member is on annual leave, another steps in. You never arrange holiday cover yourself.
- Run by surveying people. JAMY was founded in 2024 by Jemma Redpath, who grew a surveying firm from a team of 3 to over 60 people. The team has a combined 15 years of surveying experience.
Virtual assistant, in-house administrator or remote team
| Virtual assistant | In-house administrator | JAMY remote team | |
|---|---|---|---|
| Who does the work | Usually one person | One employee | An assigned team of three, led by an Account Manager |
| Availability | Agreed hours or blocks of time | Your working hours, minus holidays and sickness | 9am to 5pm Monday to Friday, team in the office 8:30am to 5:30pm |
| How you pay | Often by the hour or a block of hours | Salary, employer NI and pension | Monthly package based on survey jobs secured |
| Holiday cover | You arrange it | You arrange it | Included |
| Sales follow-up and targets | Depends on the person | Depends on the person | Built in, with an agreed monthly booking target |
| Surveying knowledge | Varies | Varies, needs training | Combined 15 years of surveying experience |
| Recruitment and management | You manage them | You recruit, train and manage | JAMY manages the team |
When a virtual assistant might be enough
A virtual assistant can work well if you need occasional help with a few defined tasks, such as typing or inbox tidying, and you are happy to manage the work yourself. If your enquiries, quotes, bookings and diary all need handling every day, a remote team is designed for that.
What a JAMY remote team costs
JAMY's packages are priced by the number of survey jobs you secure each month, not by the hour. All prices exclude VAT.
| Package | Jobs per month | Price per month (ex VAT) |
|---|---|---|
| Micro | Up to 15 | £1,100 |
| Starter | 16 to 25 | £1,500 |
| Growth | 26 to 45 | £2,100 |
| Volume | 46 to 75 | £2,800 |
| Booster | 76 to 100 | £3,500 |
For comparison, at October 2026 rates an employee aged 21 or over working 40 hours a week on the National Living Wage costs approximately £2,522 per month in salary, employer National Insurance and minimum pension contributions, before Employment Allowance relief, recruitment, training and holiday cover. A one-off JAMY onboarding fee of £250 excluding VAT applies. Figures reviewed April each year.
Every new client starts with a three-month trial, followed by an annual agreement.
What surveyors say about working with the JAMY team
"We have increased our conversion rates, and therefore turnover, due to their hard work and persistence."
Stephen MRICS MRPSA MCIOB
"I set myself and the team at JAMY a target to hit per month in terms of bookings."
Independent Surveyor, who reports JAMY hit that target consistently from the second month
JAMY won Professional Services StartUp of the Year at the UK StartUp Awards 2026 (London), where judges said JAMY "has created practical infrastructure for a specialist professional services market".
Remote team FAQs
Is JAMY a virtual assistant service?
No. JAMY provides an assigned remote team that works on your business throughout the working day, led by an Account Manager, rather than a single assistant completing tasks by the hour.
Will my JAMY team work for other surveyors too?
Yes. Each JAMY team supports a few surveying businesses of different sizes, located in different areas from one another. JAMY will not take on a new client if it would have a direct negative impact on an existing client. Your team always works under your business name and to the processes agreed with you.
Can JAMY work alongside my existing administrator?
Yes. JAMY can support your existing team with enquiry handling, sales follow-ups, overflow or holiday cover, with responsibilities agreed upfront.
Can JAMY help me start my own surveying practice?
Yes. JAMY supports surveyors setting up independently, including branding, websites, CRM setup, enquiry handling and diary management.
Talk to JAMY
Call us on 020 4572 1829 or email jemma@jamybusinesssupport.co.uk to talk through your surveying business and whether a remote team is right for you.